Support Provides assistance and maintenance for ERP systems. It includes troubleshooting, upgrades, user training, data management, performance monitoring, security, and vendor liaison. The aim is to ensure the smooth operation of the ERP system for effective business process management.
Development Creating a customized ERP system to meet an organization's needs. It involves gathering requirements, designing, developing, testing, deploying, and providing ongoing maintenance and support. The goal is to improve business processes and decision-making through a tailored ERP solution.
Business Process Review A methodical assessment of an organization's processes to find areas for improvement. It involves mapping processes, analyzing data, evaluating performance, identifying opportunities for enhancement, making recommendations, planning implementation, and monitoring progress. The aim is to optimize efficiency and align processes with organizational objectives.